Customer Ratings & Reviews for Fulton Agency
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I am within the insurance industry and I believe in providing excellent service and have expectations of receiving the same service when attending to my own personal insurance needs. I had to take the time out to thank Mr. Joaquin Velez of the Fulton Agency for his attentive assistance with replacing my homeowners and auto coverage. I was sharing with his fiancee that I really needed to shop my homeowners coverage as it is renewing on 04/09/20 and my auto coverage renews in May. I then remembered her fiancee Joaquin worked in insurance as well. She took no time to pick up the phone and call him to advise that I would be contacting him. I emailed him all of me and my husband's information, requests for increased coverage amounts, prior policies , alarm certificate and mitigation inspection. Within a few hours I had my homeowners and auto quotes showing more coverage and so much less than what I was originally paying. I was also offered an additional coverage to assist with my hurricane deductible I had never heard of before. This blew my mind!!! I will tell you why. I have been within the insurance industry for over 30 years and it was great to encounter another fellow agent who has the same passion to ensure their client is placed with the best carriers, pays close attention to detail and have an amazing personality and work ethic! I really appreciated his commitment to ensure everything was in place for me on time. My prior agency advised they would have something for me within a week while Joaquin took care of me within a day! Now that is SERVICE!
Doreen Malcolm, Pompano Beach , FL
Futon Agency is the BEST! I have been using them for over 20 years and they have helped me with several claims. They get it right and fast. I always have great experiences with this firm. Dean and his brother are always available if you need more specific assistance. I can not give them enough praise for everything they have been involved with. They know insurance very well and are gentlemen.
I would never go to anyone else!
John, Tamarac, FL
Thank you Marcia for the great work in finding us a replacement homeowners insurance policy. The effort you gave in coordinating between our former insurer and our bank was beyond any assistance we've received in a long time. Service like that is unheard of today. You are to be commended and are greatly appreciated!
Marcia is wonderful as I have been dealing with her for years. So VERY patient, always helpful and goes above and beyond every single time.
I can't thank Marcia and the team at Fulton Agency enough for all of their assistance in helping me to secure insurance for my newly inherited property in Florida. Not only has this been a difficult time with the loss of my mother, trying to manage the transfer from Ohio has been challenging. But Marcia has made the process smooth and virtually painless.
I have managed sales individuals for most of my career. Hence, I recognize and greatly appreciate quality customer service. Marcia has gone above and beyond to meet my needs, kept me informed along the way, and provided immediate responses to my many questions.
I sincerely hope Fulton Agency recognizes the quality and value Marcia brings to their customers.
I have been using the Fulton Agency for over 20 years for home owner's insurance, my vehicle insurance and an umbrella policy. My entire family and extended family is with Fulton and we have recommended them to several friends. I can honestly say my experience with both brothers and their entire staff has always been outstanding, professional, informative and cordial. They always go out of their way to search for options to keep the premiums at a reasonable, competitive rate. Any questions I have concerning each individual policy is always handled with the utmost importance, promptly, with great clarity, and accuracy. I have never had a negative experience and it is always a delight to speak to anyone representing this firm. They have always taken the time and go way beyond what any other company would provide and I am certain of this. I could not imagine ever changing to another agency as they have always considered and kept my best interest in mind. They are always happy to assist me and we have established a very nice working relationship which has existed for many years and for many more to come. If you are looking for an agency who has integrity, goes out of their way to accommodate your insurance needs and will always provide the best prices with the finest service then contact the Fulton Agency.
John, Tamarac, FL
Noemi provided me with fantastic service today and last week. I had a few questions on specifics and she had the answers for me at her fingertips.
I would recommend her to anybody looking for a professional.
Here's a video review of our agency from Yvonne Menniti of Menniti Nautica LLC.
My name is Yvonne Menniti, I work with Menniti Nautica LLC.
The Fulton Agency provides a wide array of services, so that we can have one agent to cover our insurance needs for our unique business, our home and our real estate investments.
We were first introduced to the Fulton Agency during the purchase of our home. Their extensive attention to detail, follow up after writing the policy and genuine care led me to believe they would be a good fit to be our one point of contact for our unique business needs.
Being in the marine industry, we have unique insurance needs that not all agents can satisfy. We were very happy to find out that the Fulton Agency could provide us with not only our marine liability policy, but also our workers comp, commercial automobile and property insurance policies.
We were really looking for one point of contact with respect to our insurance needs, so that we wouldn't be in the situation where THAT agent blamed that agent for a lack of coverage.
They took great personal interest in our business, visited our office and learned about our current and future business plans, so that they could evaluate our current polices and determine what gaps in coverage we may have.
They took great time in educating us about the various insurance policies and coming up with a plan that most efficiently and effectively covered our business exposure.
Their accessibility and follow-up after writing the policies really makes me feel like the Fulton Agency is a partner in our insurance — not just a team of salespeople.
Finally, as a real estate investor myself, I was very happy to learn about their personal, extensive involvement in real estate investing.
They understand the business of being a real estate investor and landlord, and provide great advice for those specific needs.
Overall, we were very happy to have one insurance partner to consult with for our personal, business and investment insurance needs.
Yvonne M., Menniti Nautica LLC
received a rating of 5.0
out of 5
based on 8
reviews on IWantInsurance.com.